Privacy Policy

Effective date: May 2025

At RRR – Rent. Ride. Return. ("we", "our", or "us"), we're committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website https://www.rrr.bike or engage with our services.

By using our site or signing up for any part of our platform, you agree to the terms of this Privacy Policy.

1.Who We Are

RRR is a Isle of Man-based service that allows cyclists to rent and try premium cycling components before purchasing. We aim to reduce waste and help riders find the perfect fit through a risk-free, test-first experience.

2.Information We Collect

We may collect and process the following types of personal information:

3.How We Use Your Information

We process your data for the following purposes:

• To operate and improve our website and services
• To personalise your experience and recommend relevant products
• To send service-related communications (e.g. confirmations, support responses)
• To respond to enquiries and support requests
• For marketing purposes, including email updates (if opted-in)
• To run advertising campaigns and measure performance (e.g. Google Ads tracking)
• To detect, prevent, or address security and fraud issues

4.Legal Basis for Processing (GDPR)

We rely on the following lawful bases:

• Consent – when you opt in to receive marketing communications or tracking cookies
• Contract – when processing your data is necessary to fulfil a request (e.g. registering interest)
• Legitimate interests – for business operations, website performance, and limited marketing
• Legal obligation – where required by law (e.g. tax, fraud prevention)

5.Cookies and Tracking

We use cookies to enhance your browsing experience, serve relevant ads, and understand site performance. This includes:

• Google Analytics (user behaviour tracking)
• Google Ads (conversion tracking and remarketing)
• Meta Pixel (if used for retargeting)

You can manage or disable cookies via your browser settings. Where required, we will ask for your consent before setting non-essential cookies.

6.How We Store and Protect Your Data

Your personal data is stored securely on systems located in the Isle of Man or EEA. We take reasonable steps to protect it, including:

• HTTPS encryption for all data in transit
• Access control and authentication measures
• Regular reviews of data access and use

We retain data only as long as necessary for the purposes outlined or as required by law.

7.Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who support our operations, including:

• Hosting providers and analytics platforms
• Marketing platforms (e.g. Google, Meta)
• Fulfilment or delivery partners (when applicable)

All such providers are under strict confidentiality obligations and data protection agreements.

8.Your Rights

Under GDPR, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure ('right to be forgotten')
• Restriction of processing
• Objection to processing (including direct marketing)
• Data portability

To exercise any of these rights, please contact us at privacy@rrr.bike.

9.Marketing Preferences

If you opt in to receive marketing from us, you can unsubscribe at any time via the link in our emails or by contacting us directly.

10.Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect data from children.

11.Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please check their policies separately.

12.Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or the law. The "Effective date" at the top will be updated. Please check this page regularly.

13.Contact Us